Terms and Conditions Privacy Policy
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS RELATING TO YOUR USE OF THIS SITE CAREFULLY.
By using this site, you are deemed to have agreed to these terms and conditions of use.
You should check these terms and conditions periodically for changes. We reserve the right to modify them at any time.
By using this site after we post any changes to these terms and conditions, you agree to accept those changes, whether or not you have reviewed them.
If at any time you choose not to accept these terms and conditions of use please do not use this site.
Contact Details
Our contact address and details are: Lake Renewable Energy Systems, PO Box 220, Washington, Tyne and Wear NE37 1WR
Telephone 0800 335 7 338
Email address customerservice@lake-renewable-energy.com
Price
The price of our goods is set out on the website and on confirmation of the order; or as negotiated between us.
The price stated is in Pounds Sterling (Great Britain)
We reserve the right to change prices without prior notice .
Sales Agreement
Once you enter all of the personal contact information and click the "confirm order" button on the order confirmation page, the order will be considered legally binding.
You will receive order confirmation after the order process has been completed.
The sales agreement is valid as soon as the delivery confirmation has been sent.
If you do not receive order confirmation or the delivery within two (2) weeks, you are legally no longer bound to your purchase.
All products, services and prices shown in our online shop do not constitute legally binding offers.
Payment Methods
You may pay for your Products by the methods of payment as displayed on the payment section of the Lake Renewable Energy Systems Web Site
Lake Renewable Energy Systems obtain approval from the credit card company for the amount of the order.
The Lake Renewable Energy Systems Store currently accepts Visa, MasterCard, Maestro and Paypal
you must pay the price payable in British Pounds as indicated on your Order Confirmation.
We use PayPal to allow you to purchase merchandise online using any major credit card or bank checking, you do not have to be a paypal customer in order to use this service. We want you to order with confidence and peace of mind knowing that your credit card number and details remain secure and private.
What is PayPal?
PayPal is an account-based system that lets anyone with an email address securely send and receive online payments using credit card or bank account.
All payments will be made over a secure encrypted connection so credit card numbers and private details cannot be stolen in transit; this is as secure as online ordering can be.
PayPal's service builds on the existing financial infrastructure of bank accounts and credit cards and utilizes the world's most advanced proprietary fraud prevention systems to create a safe real-time payment solution.
Lake Renewable energy Systems will email or post your invoice to you at the billing address indicated on your Order Confirmation when we ship your Products to you.
Your invoice will be your proof of purchase.
Cheques or Money Orders
The Lake Renewable Energy Store accepts money orders, Personal and Company Cheques as valid forms of payment. If you wish to pay by cheque or money order.
The cheque or money order must be payable to ''Lake Renewable Energy Systems'' and include your web order number and/or a copy of your order. Please mail your payment to:
Lake Renewable Energy Systems.
Accounts (orders)
PO BOX 220,
Washington,
Tyne and Wear,
NE37 1WR.
Retention of Title
The goods delivered remain the property of Lake Renewable Energy Systems until full payment has been received.
Delivery
Once your order has been confirmed by us and payment completed, your goods will be dispatched as soon as possible, we aim to process and dispatch orders within 48 hrs of receipt .
Goods are normally delivered within three to five working days through the Royal Mail Parcel service. We will not be liable for any losses incurred by the buyer for failure to deliver by a particular date .
Allow up to 10/14 days for goods dispatched directly from the manufacturer, unless we give you written notification of delays in dispatch.
Royal Mail standard £34.00 compensation applies to each package, we strongly advice additional postal insurance for more expensive items.
Lake Renewable Energy Systems cannot be held responsible for late / lost items in the post; Proof of postage will be made available in lost item claim.
Goods delivered direct from the manufacturer are postage paid, this does not apply to items delivered outside of the UK mainland an additional charge will be made , please request additional information from our customer service dept. customerservice@lake-renewable-energy.com
If the courier has attempted but was unable to deliver your item/s and has left a card you must contact the couriers direct. If the delivery is refused for any reason then you will be liable both for the original delivery and the subsequent return costs. If we have had an item returned due to non communication on your part, incorrect /incomplete address You will be responsible for the original delivery ,return delivery and the subsequent return to you costs.
Partial Deliveries
We have the right to make partial deliveries when some items are out of stock and will despatch the out of stock items as soon as we have them with no extra charge for delivery. We will contact you to confirm the status of your order.
Cancellation Rights
You may withdraw from the sale within 7 days without any justification, as long as you send your cancellation in writing (letter or e-mail)
If you cancel your order you must take care of the goods and return them to us in the original packaging at your own expense by recorded delivery within 30 days of cancelling the order. You will be liable for the cost of repairing any damage to the goods whilst in your possession.
The time frame for the return of goods begins once you have received the goods.
Please send the goods to:
Lake Renewable Energy Systems, PO Box 220 Washington , Tyne and Wear NE37 1WR.
Damage / Faulty goods on delivery
The Buyer shall inspect the Goods immediately upon receipt and shall notify lake renewable energy by email at customerservice@lake-renewable-energy.com within 2 working days of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods. We will provide you with full return details. You must take care of the goods and return them to us in the original packaging .
Product Warranty
All of our goods have a manufacturer's supported warranty, should your product fail within the manufacturers warranty period you must notify us at customerservice@lake-renewable-energy.com we will provide you with full return details.
Installations
Lake Renewable energy System is not responsible for any typographical errors; it is not responsible for or liable for errors in installations. Our company offer guidelines, installation are the responsibility of the installer / licensed technical installer.
Extent of Liability
We make every effort to ensure that the good advertised for sale on lake renewable energy website are described accurately.
The description of the goods on the website does not form part of the contract between the customer and lake renewable energy systems.
You the customer should ensure that the goods purchased from lake renewable energy system are suitable for there intended purpose.
12/12/2008
